Contact & Assistance
Get help without exposing private records.
We are here to help you resolve account configuration, app subscription, Google Drive sync, and system errors. To protect your family's privacy, ParentLog support operates under a strict metadata-only policy.
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Useful details to share
When writing to support, please include:
- App version and build number
- Operating system (e.g. Android 14) and device model
- A brief description of when the issue happens
- Whether the issue affects Google Sign-In, sync logs, or subscriptions
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Do not send by default
To preserve the privacy of your case, never share:
- Screenshots showing custody calendars, child details, or journal notes
- Attachment files or generated PDF evidence packets
- Co-parent contact details, names, or messages
- Raw financial receipts or specific transaction details
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In-app diagnostics
If you are experiencing sync or database failures, you can generate a diagnostics snapshot directly inside the app:
- Open ParentLog and go to Settings
- Tap on Advanced settings
- Under Diagnostics, review the logs
- Tap Share logs to copy the sanitized audit trial
Lost device or app access?
If you cannot open ParentLog to access settings, please contact support from the Google account email address connected to your app profile. We can assist in resetting metadata registers or checking your RevenueCat billing status, but please note that we do not have decryption keys and cannot recover or read your database backup files.